MEMBERSHIP TERMS AND CONDITIONS

These terms and conditions, together with the Membership Application Form (the ‘Application Form”) (together being the “Terms“) form the basis of the contract through which the Luxembourg Institute of Governance (“ILA“, “we“, “us” or “our”) will deliver our membership services (the “Services” or “Membership”) to you (“you”) as a member of ILA (“Member“).

Please read these Terms carefully before applying to become a Member of ILA. By accepting your application to become a Member and allowing you to use our Services, you agree to follow these Terms.

SUBSCRIPTION:

When you submit your Application Form online, or send us your application details by post, or email, you are offering to subscribe to our Services according to these Terms.

Our acceptance of your offer will take place once:

• our internal checks have been completed to our reasonable satisfaction; and
• we confirm in writing (usually by e-mail to the e-mail address specified in your Application Form) our acceptance of your application to be a Member and send the related invoice,

at which point a contract will come into existence on these Terms and Conditions between you and ILA (whether or not you have specifically signed these Terms) (the “Commencement Date“).

You will be definitively admitted as a Member after the payment of the membership fee.

Subject to any early cancellation or termination rights in accordance with these Terms, your Membership will start on the confirmation date and will be automatically renewed each year.

The ILA annual membership is subscribed and valid for an entire calendar year, i.e., from 1 January to 31 December. The annual membership fees are available on the ILA Website. No pro rata is applicable, except in the following circumstances:

• New Application form submitted as from 15 July are granted a 50% discount
• New Application form submitted as from 1 December will only be invoiced for the following year. The new members can, however, benefit immediately from their membership.

We reserve the right to refuse any Membership Application at our complete discretion. If we refuse your Membership Application, we will inform you of our decision as soon as reasonably practicable.

If we accept your application to be a Member, but it subsequently turns out that any or all of the information provided by you was misleading or false, we reserve the right to revoke your Membership with immediate effect.

All updates and membership information will be sent via email. Communications will be sent to you at the email specified in your Application Form. We accept no responsibility or liability if you do not update the details specified in your Application Form with your current email and/or postal address.

To ensure that the categorisation assigned to each corporate member is correct, ILA carries out random categorisation checks. If a check reveals a categorisation error, it will be corrected and a rectifying invoice for the current calendar year will be sent to the corporate member.

MEMBERSHIP BENEFITS

Membership packages (including applicable benefits (“Membership Benefits”)) vary according to the category of Membership held. The details of our current Membership packages, including all benefits and grading, are available on our Website and are subject to these Terms. Please note that these details may change over time.
Use of any Membership Benefits are strictly limited to named members only.

BILLING, AUTOMATIC RENEWAL & TERMINATION

ILA invoices the individual member or the corporate member (the “Member”), according to the standard membership category of the Member, at the beginning of each year or, if applicable, at the time the Member joins ILA.
The annual membership invoice is payable immediately into the bank account stated on the invoice, quoting the invoice reference.

Should a Member wish to benefit from a specific billing arrangement for his/her/its membership (for example billing an individual membership to a company), they should send their request to [email protected] by 31 December of the previous year at the latest, providing the motivation of their request.

However, any billing arrangement can be refused by ILA without having to justify it. Under such billing arrangement, if the payment deadline is not met by the entity invoiced, the Member shall immediately become liable for the full amount invoiced under the arrangement.

When a change occurs that is likely to impact their categorisation, all members must inform ILA without delay.
Any member wishing to terminate their membership must inform ILA in writing via email to: [email protected] before 31 December to take effect the following calendar year.
Unless it is properly terminated by 31 December of the previous year, the ILA annual membership is automatically renewed, and the membership invoice is issued by ILA and is due. The annual membership fee is due in full and no refund, even partial, will be granted.
In case of non-payment of the membership fees and in accordance with the ILA articles of association and the ILA internal rules applicable, the Member is deemed to have resigned. In such circumstances, all services received by the Member prior to this resignation during the unpaid year will be re-invoiced at the non-member rate.

PREMIUM & PREMIUM GOLD MEMBERSHIP SPECIFICITIES

If, in addition to its standard membership, an ILA corporate member wishes to benefit from the advantages offered to Premium and Premium Gold membership packages, it should complete the Premium & Premium Gold subscription form, available on the ILA Website.

Premium and Premium Gold Members will receive a specific Premium or Premium Gold membership invoice at the beginning of each year or at the time the Premium or Premium Gold membership request is accepted.

Should a Premium or Premium Gold Member wish to benefit from a specific billing arrangement for its membership (such as billing a designated entity of the group to which it belongs), it should send its request to [email protected] by 31 December of the previous year at the latest.

Any termination of a Premium or Premium Gold membership must be notified in writing via email to [email protected] by 31 December to be applicable the following year.

Unless it is properly terminated by 31 December of the previous year, the annual Premium or Premium Gold membership is automatically renewed, and the membership invoice is issued by ILA at the beginning of the following year.

MEMBER CONDUCT

As a Member, you will receive copies of the Articles of Association, the Internal Organisational Rules, and ILA's Code of Conduct. By becoming a Member, you commit to respect these documents.

Your use of any online Services (including Application Form) is conditional on your undertaking to not

• knowingly introduce any viruses to the ILA Website or other ILA managed websites and mobile applications as may be produced;
• attack (or instigate or directly or indirectly facilitate an attack of) the Website or any aspect of the Services,
• use the Website or Services for any purpose or in connection with any purpose which is or could reasonably be perceived to be inappropriate, unlawful, abusive, libellous, obscene or threatening.

For so long as you are a Member, subject always to your compliance with these Terms, you may state on your website and publicity/marketing materials that you are a Member of ILA at the appropriate level. However, you may not use the ILA branding or imply in any way that you are employed or commissioned by ILA or supported by ILA without our prior written consent.

If you obtain our written permission, you must exercise it in accordance with our reasonable instructions and the branding guidelines imposed by ILA , and in a way that is fair, reasonable and lawful and does not suggest any form of association, approval or endorsement on our part where none exists. You must not do, or omit to do, any act that will or may weaken, damage or be detrimental to the reputation of ILA. We reserve the right to withdraw any permission given pursuant to this clause at any time.

You must not claim to represent publicly the views of ILA or to claim its support, without the prior written consent of the ILA Board of Directors (“Board”) or of an officer or employee of the Institute nominated by the Board for such purpose.

INTELLECTUAL PROPERTY

The copyright and all other intellectual property rights in all information, text, imagery, content and materials made available to you in connection with your Membership and/or via the Website (the “Materials“) belongs to the ILA and its licensors. Materials may be used for personal use only and not for commercial use. You agree to abide by all reasonable instructions and restrictions imposed by the ILA in respect of your use of the Materials. Links to third party websites are provided for the convenience of our members only and ILA is not responsible in any way for and has no liability in respect of the content or operation of such websites or the associated organisations. You are responsible for taking any security measures necessary when using the Website (for example, by keeping your login details secure). You must not use any automated means (including bots, spiders, crawlers or scrapers) to access, extract, harvest, index or otherwise collect data from the Website or the Materials, nor permit any third party to do so, except with our prior written consent or to the extent such restriction is prohibited by applicable law.

You are not authorised to:

(a) copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the ILA Materials without our prior written consent;

(b) use ILA Materials for any purpose other than for that which they are intended;

(c) remove any copyright or other ILA notice on the Materials; or

(d) modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by applicable law) any software forming part of the Website.

We make no warranties or representations as to the accuracy, timeliness, performance, completeness or suitability of the Materials for any particular purpose. You acknowledge that such Materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. You should independently verify any information before relying on it. Any communications made by any member or non-member of ILA on the Website or in any other form of media or forum (including any verbal, written and non-verbal communications) is the view of that individual alone and not of ILA.

LIABILITY

We provide the Services for your own personal use, not for any commercial, business or re-sale purposes, and you agree that we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence (that means that it is a direct and an obvious consequence of our breach, or that it was contemplated by you and us at the time you became a Member), but we are not responsible for:

(a) any loss or damage that is not foreseeable, or indirect;

(b) any loss or damage arising from your use of Membership Benefits which are provided by an external provider / third party other than ILA (provided that the loss or damage is not a result of a breach of these Terms by us);

(c) you misuse the Website or any other part of the Services in any way (including you undertaking any inappropriate, unlawful or immoral activity and/or any activity which could harm the ILA and/or bring the ILA’s reputation or that of its members, officers or employees, into disrepute); or

(d) us or other ILA members, acting on materials or communications which purport to have been made by or on behalf of you but which have been created or sent by (i) a third party purporting to act in your name, or (ii) a person who has lawful access to the Services but who exceeds his or her authority, regardless of whether such losses arise in contract, tort, negligence, breach of statutory duty or otherwise.

Nothing in these Terms shall exclude or limit any person’s liability where it would be unlawful to do so. This includes for death or personal injury caused by a person’s negligence, or any person’s liability for fraud.

Except as specified in these Terms, all express or implied conditions, terms, representations or warranties (whether implied by statute or otherwise) are hereby excluded to the maximum extent permitted by applicable law.

DATA PROTECTION

By entering into these Terms you acknowledge that we will collect and process your personal data as necessary for our performance of these Terms in accordance with applicable law and on the basis set out in our Privacy Policy available on the Website. For all matters concerning the processing of personal data by ILA, please contact [email protected].

MISCELLANEOUS

ILA reserves the right to modify, add or remove any provision of these ILA Terms at its sole discretion; provided that any such changes will be brought to your attention, such as a publication on ILA’s Website and/or by direct notice (such as email or in-account notification). Modifications will take effect thirty (30) days after the date on which they are notified to you. Your continued access to or use of the services after expiry of that thirty (30)-day period will constitute your acceptance of, and agreement to be bound by, the modified ILA Terms. If you do not agree to the modifications, you must cease using the services before the modifications take effect.

If one or more of the provisions of these ILA Terms should become invalid, the remaining provisions will remain valid and fully apply.

All ILA activities and agreements, including the interpretation or implementation of these Terms, shall be governed by and construed in accordance with the laws of the Grand-Duchy of Luxembourg. Any dispute arising out of or in connection with ILA activities shall be subject to the exclusive jurisdiction of the courts of Luxembourg Ville.

If you have any complaints, please send them to us at the address given on the ‘Contact us’ section of our Website or send them to [email protected]. We would like to hear from you so we can continue to improve our service.

Last update 15 December 2025

EVENTS TERMS AND CONDITIONS

These terms and conditions, together with any additional booking form provided by us via the Website , or email or telephone call or otherwise whereby you provide us with details to confirm you wish to book a ILA Event (the “Booking Form”) form the basis of the contract through which the Luxembourg Institute of Governance (“ILA“, “we“, “us” or “our”) will deliver the ILA event (the “Event) to you (“you”). This contract is referred to as the “Terms”.

USER ACCOUNT

In order to access the Event and certain features of the ILA Website, you must register a user account on the Website (an “ILA Account”) and must be 18 years old or older. You warrant that the details provided on registration are true, accurate, complete and current. You must promptly update us with any changes to your account details.

By registering an ILA Account, you agree that you:

(a) are, and will continue to be, registered for the Website only once and will not set up multiple ILA Accounts;

(b) will not let anyone else use your ILA Account; and

If you choose, or are provided with, a username, password or any other piece of information as part of our registration procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

If you know or suspect that anyone other than you knows your username or password, you must notify us immediately.

BOOKING PROCESS

All registrations to ILA events should be made online, via the ILA Website, on the dedicated page of the chosen event. and are subject to availability and you making full payment (if required).

We have accepted your registration when we have received your Booking Form for an Event and have confirmed in writing (which includes e-mail) our acceptance of your completed Booking Form (“Booking Confirmation”), at which point a contract including these Terms will come into existence between you and ILA.

Where you make a booking on behalf of a company, you and the company will be bound by these Terms jointly and severally. Where you make a booking on behalf of the company you warrant that you have the authority of the company to do so.

Once an event is fully booked, ILA may open a waiting list, on a first come first served basis.

Some events are restricted to a specific audience (for example ILA members-only networking events) and are not open to the public, except by personal invitation.

ILA reserves the right to refuse admission and to remove persons from the premises for any reason where necessary.

BILLING & PAYMENT TERMS

Upon registration to the fee-based event, 2 possible means of payment are possible, either via credit card or bank transfer.

If paid via credit card, an invoice will be sent to the participant or its company (for Corporate Members) via the ILA platform with no further action to follow.

If the bank transfer payment method was chosen, an invoice will be sent via the ILA platform addressed to the participant or its company (for Corporate Members) containing the ILA bank account details. Invoices are payable immediately, quoting the invoice reference when making the transfer.

All fees must be paid by the date mentioned on the invoice and, in any case, prior to the event. ILA reserves the right to refuse access to the event to any person whose payment has not been made prior to the event.

CANCELLATION

Registrants shall be aware that the timing, date and venue of an event may be altered for reasons beyond the control of ILA. In the event ILA is obliged to postpone or cancel an event, ILA will fully refund all fees paid in this respect but does not pay for any additional costs incurred.

Any cancellation by a participant should be communicated to ILA in writing to: [email protected] no later than 5 business days prior to the event date. After this deadline, the invoice remains payable in full.

The replacement of a participant by another is possible provided that it is notified in writing to [email protected] at least 2 business days before the start of the event.

NO-SHOW POLICY

At ILA, we strive to deliver high-quality events that are both impactful and resource-efficient. To ensure fairness and sustainability, we have implemented the following no-show policy:

This policy applies to all ILA-organized free events, including forums, networking events, and conferences—whether online or in-person.

Notification Requirement: Participants must cancel their registration at least 1 business days before the event if they are unable to attend.

No-Show Definition: A no-show is defined as a registered participant who does not attend the event and fails to notify ILA within the cancellation window.

Fees Applied:

For free events with catering or limited capacity, a €50 no-show fee may be charged.

In case of multiple no-shows (3 or more per year), members may be required to pay the non-member rate for future events.

ILA RESERVES THE RIGHT TO DECLINE REGISTRATION OR EVENT ACCESS TO PARTICIPANTS WITH REPEATED NO-SHOW HISTORY.

Exceptions: Exceptions may be granted for documented emergencies or force majeure, subject to review.

Communication: The no-show policy is communicated during registration, on the event page, and via confirmation emails. Invoices for no-show fees will be sent directly to the participant.

Sustainability Commitment: This policy supports ILA’s commitment to reducing waste and managing resources responsibly. Unnotified absences impact catering, logistics, and sponsor relationships.

PARTICIPANT CONDUCT

While attending an Event you must conduct yourself, both publicly and privately, in a professional manner and not do anything, or permit anything to be done, that may cause any harm or loss to ILA’s goodwill, reputation or professional standing.

You must not do or permit anything to be done:

- that causes damage to any ILA or third party property while attending a Event; or

- to any other person attending a Event, member of ILA staff, ILA consultant or contractor and/or any third party company or individual who is engaged by or on behalf of the ILA or is closely connected to the ILA that may in ILA’s opinion be considereds to be inappropriate, distressing, disrespectful, obscene, embarrassing or otherwise offensive.

Your use of any online Services is conditional on your undertaking to not

• knowingly introduce any viruses to the ILA Website or other ILA managed websites and mobile applications as may be produced;
• attack (or instigate or directly or indirectly facilitate an attack of) the Website or any aspect of the Services,
• use the Website or Services for any purpose or in connection with any purpose which is or could reasonably be perceived to be inappropriate, unlawful, abusive, libelous, obscene or threatening.

CONFIDENTIALITY

Otherwise stated, all ILA Events are conducted under the Chatham House Rule, ensuring that participants can engage in open and candid discussions. Under this rule, while participants are free to use the information received, they must not disclose the identity or affiliation of speakers, trainers, or other participants, nor share any specific details that could be attributed to any individual. This confidentiality fosters a trusted learning environment where ideas, insights, and experiences can be exchanged freely and without concern.

To uphold this principle, all speakers and participants are required to strictly respect the confidential nature of discussions that take place during sessions. Any information shared must remain within the group and shall not be recorded, shared, or discussed outside the course.

Except with the consent of the disclosing party or as required by applicable law, a court order or by any relevant regulatory or government authority or to the extent that information has come into the public domain through no fault of the receiving party, each party shall treat as strictly confidential all commercial and technical information relating to the other party received or obtained as a result of entering into or performing these Terms including (but not limited to) information which relates to the provision of the Event, any other party or these Terms.

INTELLECTUAL PROPERTY

All rights in all presentations, documentation and materials published or otherwise made available as part of the event (including but not limited to any documentation packs or audio or audio-visual recording of the event) and/or via the Website (the “Materials“) belongs to the ILA or are included with the permission of the owner of the rights. Materials may be used for personal use only and not for commercial use. You agree to abide by all reasonable instructions and restrictions imposed by the ILA in respect of your use of the Materials. Links to third party websites are provided for the convenience of our members only and ILA is not responsible in any way for and has no liability in respect of the content or operation of such websites or the associated organisations. You are responsible for taking any security measures necessary when using the Website (for example, by keeping your login details secure). You must not use any automated means (including bots, spiders, crawlers or scrapers) to access, extract, harvest, index or otherwise collect data from the Website or the Materials, nor permit any third party to do so, except with our prior written consent or to the extent such restriction is prohibited by applicable law.

You are not authorised to:

(a) copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the ILA Materials without our prior written consent;

(b) use ILA Materials for any purpose other than for that which they are intended;

(c) remove any copyright or other ILA notice on the Materials; or

(d) modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software forming part of the Website.

The Materials does not necessarily reflect the views or opinions of the ILA.

LIABILITY

We provide the Services for your own personal use, not for any commercial, business or re-sale purposes, and you agree that we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence (that means that it is a direct and an obvious consequence of our breach, or that it was contemplated by you and us at the time you became a Member), but we are not responsible for:
(a) any loss or damage that is not foreseeable, or indirect;

(b) any loss or damage arising from your use of services which are provided by an external provider / third party other than ILA (provided that the loss or damage is not a result of a breach of these Terms by us);

(c) you misuse the Website or any other part of the Services in any way (including you undertaking any inappropriate, unlawful or immoral activity and/or any activity which could harm the ILA and/or bring the ILA’s reputation or that of its members, officers or employees, into disrepute); or

(d) us or other ILA members, acting on materials or communications which purport to have been made by or on behalf of you but which have been created or sent by (i) a third party purporting to act in your name, or (ii) a person who has lawful access to the Services but who exceeds his or her authority, regardless of whether such losses arise in contract, tort, negligence, breach of statutory duty or otherwise.

Nothing in these Terms shall exclude or limit any person’s liability where it would be unlawful to do so. This includes for death or personal injury caused by a person’s negligence, or any person’s liability for fraud.

Except as specified in these Terms, all express or implied conditions, terms, representations or warranties (whether implied by statute or otherwise) are hereby excluded to the maximum extent permitted by applicable law.

DATA PROTECTION

By entering into these Terms and Conditions you acknowledge that we will collect and process your personal data as necessary for our performance of these Terms in accordance with applicable law and on the basis set out in our Privacy Policy available on the Website. For all matters concerning the processing of personal data by ILA, please contact [email protected].

MISCELLANEOUS

Photographs and videos taken during ILA trainings:

We inform you that recordings or pictures will be taken during ILA Events and may be disclosed by ILA as part of its internal communication activities (intranet, platforms, newsletter, social media…). By attending and/or participating to ILA Events, you consent that recordings/pictures can be taken from you and may be disclosed by ILA as part of its internal communication activities (intranet, platforms, newsletter, social media…).

ILA reserves the right to modify, add or remove any provision of these ILA Terms at its sole discretion, provided that any such changes will be brought to your attention, such as a publication on ILA’s Website and/or by direct notice (such as email or in-account notification). Modifications will take effect thirty (30) days after the date on which they are notified to you. Your continued access to or use of the services after expiry of that thirty (30)-day period will constitute your acceptance of, and agreement to be bound by, the modified ILA Terms. If you do not agree to the modifications, you must cease using the services before the modifications take effect.. If one or more of the provisions of these ILA Terms should become invalid, the remaining provisions will remain valid and fully apply.

All ILA activities and agreements, including the interpretation or implementation of these Terms, shall be governed by and construed in accordance with the laws of the Grand-Duchy of Luxembourg. Any dispute arising out of or in connection with ILA activities shall be subject to the exclusive jurisdiction of the courts of Luxembourg Ville.

If you have any complaints, please send them to us at the address given on the ‘Contact us’ section of our Website or send them to [email protected]. We would like to hear from you so we can continue to improve our service.

Last update: 15 December 2025

TRAININGS TERMS AND CONDITIONS

These terms and conditions, together with any additional booking form provided by us via the Website , or email or telephone call or otherwise whereby you provide us with details to confirm you wish to book a ILA training (the “Booking Form”) form the basis of the contract through which The Luxembourg Institute of Governance (“ILA“, “we“, “us” or “our”) will deliver the ILA training (the “Training’) to you (“you”). This contract is referred to as the “Terms”.

ILA trainings are classified in 3 different categories which are indicated on the ILA Website

Training Category 1: Virtual or in person training
Training Category 2: Certification courses and masterclass(es)
Training Category 3: E-learnings (via a learning management platform)
The category of each training is indicated on the ILA Website.

USER ACCOUNT

In order to access the Training and certain features of the ILA Website, you must register a user account on the Website (an “ILA Account”) and must be 18 years old or older. You warrant that the details provided on registration are true, accurate, complete and current. You must promptly update us with any changes to your account details.

By registering an ILA Account, you agree that you:

(a) are, and will continue to be, registered for the Website only once and will not set up multiple ILA Accounts;

(b) will not let anyone else use your ILA Account; and

If you choose, or are provided with, a username, password or any other piece of information as part of our registration procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

If you know or suspect that anyone other than you knows your username or password, you must notify us immediately.

BOOKING PROCESS

All registrations to ILA trainings should be made online, via the ILA Website, on the dedicated page of the chosen training.

We have accepted your registration when we have received your Booking Form for a Training and have confirmed in writing (which includes e-mail) our acceptance of your completed Booking Form (“Booking Confirmation”), at which point a contract including these Terms will come into existence between you and ILA.

Where you make a booking on behalf of a company, you and the company will be bound by these Terms jointly and severally. Where you make a booking on behalf of the company you warrant that you have the authority of the company to do so.

Except for category 3 training, a maximum number of 3 delegates from the same corporate member or company are permitted to attend a same training.

BILLING & PAYMENT TERMS

Upon registration to the chosen training, 2 possible means of payment are possible, either via credit card or bank transfer (only for category 1 and 3).

Category 2 trainings must be paid via bank transfer.

If paid via credit card, an invoice will be sent to the participant directly via the ILA platform with no further action to follow.

If the bank transfer payment method was chosen, an invoice will be sent via the ILA platform addressed to the participant (or to the company if the participant is associated with a corporate member) containing the ILA bank account details. Invoices are payable within 15 days of the issue date, quoting the invoice reference when making the transfer. Invoices must be paid prior to the start of the course, as payment is a means for participation.

Self-funding candidates to a category 2 course may request extended payment conditions by contacting: [email protected].

According to the course category, the training fees include the following:

Training Category 1:

• Refreshments, as well as lunch in case of (a) full-day course(s)
• Digital copies of course handouts and training material
• Access to a dedicated learning platform, if applicable

Training Category 2:

• Refreshments, as well as lunch
• Digital copies of course handouts and training material
• Access to a dedicated learning platform, if applicable (please refer to specific conditions and modalities)
• Exam participation if applicable (number of attempts as well as other conditions and modalities according to relevant exam policy)

Training Category 3:

• Access to a dedicated learning platform
• Test participation (2 attempts per e-learning)

CANCELLATION

Registrants should be aware that the content, timing of the courses, speakers, date and venue may be altered for reasons beyond the control of ILA. In the event ILA is obliged to postpone or cancel a course, ILA will fully refund all fees paid in this respect but will not pay for any additional costs incurred.

Any cancellation by a participant should be communicated to ILA via email:

Training Category 1:

No later than 5 business days before the course date, at [email protected]. After this deadline, the invoice remains payable in full.

Unless specific prerequisites for registration are required, and for corporate members only, the replacement of a participant by another is possible provided that it is notified in writing to: [email protected] at least 5 business days prior to the course.

Training Category 2:

No later than 15 business days before the course date, at [email protected]. After this deadline, the invoice remains payable in full.

Participant substitution is permitted exclusively to corporate members, provided that the new participant meets the prerequisites for registration to the course. Notification of the replacement must be submitted in writing to [email protected] at least 15 business days prior to the start of the course.

Training Category 3:

Such courses are not refundable.

For corporate members only, the replacement of a participant by another is possible only before the access to the e-learning has been granted to the initial participant and provided that the replacement request is notified in writing to [email protected].

CERTIFICATION PROGRAMMES

Any person enrolling to a course as part of an ILA certification program must refer to and comply with the applicable certification policy, in addition to these Terms. Where provisions of those policies derogate from these ILA Terms, these provisions shall prevail.

STATE CO-FINANCING

ILA is authorised as a provider of continuing vocational training by the Ministry of Education. ILA Training fees are therefore eligible for State co-financing (agréé par arrêté ministériel du 11 octobre 2011).

IN-HOUSE TRAININGS

Corporate members can request the provision of in-house trainings set-up and organised by ILA, with their collaboration. Such trainings require a specific agreement and may be subject to specific terms and conditions, in addition to these Terms. Where provisions of a specific agreement derogate from these Terms, the provisions of the specific in-house trainings’ agreement shall prevail.

PARTICIPANT CONDUCT

While attending a Training you must conduct yourself, both publicly and privately, in a professional manner and not do anything, or permit anything to be done, that may cause any harm or loss to ILA’s goodwill, reputation or professional standing.

You must not do or permit anything to be done:

- that causes damage to any ILA or third party property while attending a Training; or
- to any other person attending a Training, member of ILA staff, ILA consultant or contractor and/or any third party company or individual who is engaged by or on behalf of ILA or is closely connected to ILA that may in ILA’s opinion be considered to be inappropriate, distressing, disrespectful, obscene, embarrassing or otherwise offensive.

Your use of any online Services is conditional on your undertaking to not

• knowingly introduce any viruses to the ILA Website or other ILA managed websites and mobile applications as may be produced;
• attack (or instigate or directly or indirectly facilitate an attack of) the Website or any aspect of the Services,
• use the Website or Services for any purpose or in connection with any purpose which is or could reasonably be perceived to be inappropriate, unlawful, abusive, libelous, obscene or threatening.

CONFIDENTIALITY

All trainers and participants are required to strictly respect the confidential nature of discussions that take place during the Training. Any information shared must remain within the group and shall not be recorded, shared, or discussed outside the course.

Except with the consent of the disclosing party or as required by applicable law, a court order or by any relevant regulatory or government authority or to the extent that information has come into the public domain through no fault of the receiving party, each party shall treat as strictly confidential all commercial and technical information relating to the other party received or obtained as a result of entering into or performing these Terms including (but not limited to) information which relates to the provision of the Training, any other party or these Terms.

INTELLECTUAL PROPERTY

The copyright and all other intellectual property rights in all information, text, imagery, content and materials made available to you in connection with a Training and/or via the Website (the “Materials“) belongs to the ILA and its licensors. Materials may be used for personal use only and not for commercial use. You agree to abide by all reasonable instructions and restrictions imposed by the ILA in respect of your use of the Materials. Links to third party websites are provided for the convenience of our members only and ILA is not responsible in any way for and has no liability in respect of the content or operation of such websites or the associated organisations. You are responsible for taking any security measures necessary when using the Website (for example, by keeping your login details secure). You must not use any automated means (including bots, spiders, crawlers or scrapers) to access, extract, harvest, index or otherwise collect data from the Website or the Materials, nor permit any third party to do so, except with our prior written consent or to the extent such restriction is prohibited by applicable law.